Thank you! It was a natural process, I guess after a year into the role, when the aftermath of the "yes"es started making itself felt, and reevaluating how I was approaching the situation.
Putting it into an acronym - a pure coincidence whilst taking notes in a call!
Great breakdown and really like the LAD framework. Totally agree that product management isn’t about just saying yes or no, but managing expectations so users feel heard, even when the answer is no. That balance of diplomacy and decisiveness is what really makes a PM effective. Great post.
I like the LAD acronym!
How long did it take you to develop this strategy?
Thank you! It was a natural process, I guess after a year into the role, when the aftermath of the "yes"es started making itself felt, and reevaluating how I was approaching the situation.
Putting it into an acronym - a pure coincidence whilst taking notes in a call!
Great breakdown and really like the LAD framework. Totally agree that product management isn’t about just saying yes or no, but managing expectations so users feel heard, even when the answer is no. That balance of diplomacy and decisiveness is what really makes a PM effective. Great post.
Thank you Martin! No one ever likes hearing no, but how we deliver the message greatly sways their initial disappointment.